Privacy Policy

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    1) Introduction.

    Cinnamon Isle Travels (Private) Limited (“We, us, our and/or Company”) is a company registered in Sri Lanka with the company registration number PV 00303507. Our registered office is located at No. 258, Jana Jaya City Shopping Mall, Sri Jayawardenepura, Kotte, Sri Lanka.

    Your privacy is important to us, and we want to assure you that the Personal Data we collect about you will be treated with care. This Privacy Policy will inform you about how we handle your Personal Data when you avail the services from us or when you visit our website (www.cinnamonisle.com), interact with us over the phone, via email, through our mobile applications, or use any of our social media platforms, or contract with us. It also explains your privacy rights and the protection afforded by law.

    By accepting the terms of the Privacy Policy, contracting with us, and/or continuing to avail our services, you agree that you have read, understood, and agreed to this Privacy Policy.

    2) Personal Data.

    Personal Data refers to any information which identifies an individual or information relating to an individual who can be identified (directly or indirectly) from that data alone or in combination with other identifiers we possess or can reasonably access. Personal Data does not include anonymous data or data that has had the identity of an individual permanently removed.

    We use different methods to collect data from and about you, including through:

    • Direct Interactions: You (or a person or agent acting on your behalf) may provide us with your Personal Data by corresponding with us via post, phone, email, directly through the website, or otherwise. This includes Personal Data provided to us when you:
      • Give us feedback;
      • Make complaints about our services.
    3) Data Security.

    We have implemented appropriate security measures to prevent your Personal Data from being accidentally lost, used or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your Personal Data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your Personal Data on our instructions, and they are subject to a duty of confidentiality.

    We have established procedures to handle any suspected Personal Data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. Please bear in mind that we cannot accept responsibility for any unauthorized access or loss of Personal Data beyond our control.

    4) Cookies & Tracking Information.
    • Use of Cookies: The agency uses cookies and similar tracking technologies to enhance the user experience on its website, analyze site traffic, and personalize content.
    • Managing Cookies: Customers can manage or disable cookies through their browser settings, though this may affect website functionality.
    5) Contact Information.
    • Inquiries and Complaints: Customers can contact the agency with any questions, concerns, or complaints regarding the privacy policy or the handling of their data.
    • Contact Details: The agency will provide contact details, such as an email address or phone number, for privacy-related inquiries.
    6) Changes to the Privacy Policy.
    • Policy Updates: The agency may update the privacy policy from time to time to reflect changes in legal requirements or business practices. Customers will be notified of significant changes.
    • Effective Date: The policy will state the effective date of the latest version.