Terms and Conditions

Arrange a visit

    1) Booking and Payment
    • Deposit: A deposit (usually a percentage of the total tour cost) is required to confirm a booking.
    • Final Payment: The balance must be paid within a specified time before the tour starts, often 30-60 days in advance.
    • Payment Methods: Accepted payment methods include bank transfers, or online payment platforms.
    2) Cancellation and Refund Policy
    • Cancellation by the Customer: Cancellation charges may apply, depending on how far in advance the cancellation is made. For example, cancellations made 30 days before departure may incur a smaller fee than those made within 7 days. Further if an advance is already paid the refund value will depend on the service providers (hotels and transport) willingness to refund the advance paid.
    • Cancellation by the Agency: The agency reserves the right to cancel a tour if there are insufficient bookings or other unforeseen circumstances. In such cases, a full refund will be provided.
    • Refunds: Refunds are processed within a certain time frame, and any non-refundable deposits or fees may be deducted.
    3) Changes to the Itinerary
    • By the Customer: For example: Requests for changes to the itinerary after booking may incur additional charges and are subject to availability.
    • By the Agency: For example: The agency may alter the itinerary due to weather conditions, safety concerns, or other factors. Alternative arrangements will be provided, but unused services will not be refunded
    4) Health and Safety
    • Health Requirements: Customers must ensure they are in good health to participate in the tour and must inform the agency of any medical conditions or dietary requirements.
    • Safety Measures: The agency follows local safety regulations and provides instructions to ensure the safety of participants during the tour.
    5) Accommodation and Meals
    • Accommodation: The agency will provide accommodation as specified in the tour package. In case of overbooking or other issues, alternative accommodation of a similar standard will be arranged.
    • Meals: Meals included in the package will be specified. Any special dietary needs should be communicated in advance.
    6) Complaints and Dispute Resolution
    • Complaints: Any complaints should be raised during the tour so they can be addressed immediately. If not resolved, they must be submitted in writing within a specified time frame after the tour ends.
    • Dispute Resolution: Any disputes will be handled according to the laws of Sri Lanka, and arbitration may be used as a method of resolution.
    7) Conduct During the Tour
    • Behaviour: Customers are expected to behave respectfully towards guides, other participants, and local communities. The agency reserves the right to remove anyone from the tour for disruptive behaviour without a refund.
    • Compliance: Customers must comply with local laws, customs, and the tour guide’s instructions.